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To be eligible for a return, items must be unused and in the original packaging. Items that have been opened, used, or damaged are not eligible for return. You must initiate the return process within 30 days of receiving your order. If you miss this window, we may not be able to accommodate your return request.
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges for items. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for returning your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs.
We reserve the right to refuse returns that do not comply with our policy. Please ensure that you follow all outlined procedures to avoid any issues with your return. If you have any questions or need further assistance, do not hesitate to reach out to us via email. We are here to help you with your return process and ensure your satisfaction with your purchase.